Frequently asked questions
Find quick answers to the most common questions about our products, services, and policies. Our FAQs cover a wide range of topics to help you understand more about our powder detergent, handwash, and liquid detergent. Whether you have inquiries about product usage, safety, or specific features, we’ve got you covered. You can also find details on ordering, shipping, and returns. If you need further assistance, our customer service team is always here to help.
General Questions
Find answers to common inquiries about our company, products, and purchasing process.
We offer a range of cleaning products including powder detergent, handwash, and liquid detergent, suitable for various cleaning needs and preferences.
You can place an order directly through our website by selecting your desired products, adding them to your cart, and proceeding to checkout.
Currently, we ship within India. For international shipping inquiries, please contact our customer service team.
You can reach our customer service team via email at marketing@swachha.in or by calling +91-9099911365 during business hours.
We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and other secure payment options available at checkout.
Product-Specific Questions
Discover more about the unique features, ingredients, and benefits of our powder detergent, handwash, and liquid detergent.
Powder detergent is great for general washing and is often more cost-effective. Liquid detergent is effective for pre-treating stains and is ideal for cold water washes.
es, we offer hypoallergenic formulas that are gentle on sensitive skin. Please check the product description for more details.
Yes, our liquid and powder detergents are formulated to be effective in both standard and high-efficiency (HE) washing machines.
We are committed to sustainability and many of our products are biodegradable and environmentally friendly. Please refer to the specific product pages for more information.
Our handwash is formulated with gentle ingredients suitable for sensitive skin. However, if you have specific skin conditions, we recommend consulting with a dermatologist.
Order and Shipping Questions
Get detailed information about placing orders, shipping times, tracking, and our return policy.
Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days.
Once your order has been shipped, you will receive a tracking number via email which you can use to track your order on our website or the carrier’s website.
We offer a 30-day return policy for unused and unopened products. Please visit our Return Policy page for more details and instructions on how to initiate a return.
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order details, and we will assist you with a replacement or refund.
Safety and Usage Questions
Learn how to safely use and store our cleaning products to ensure optimal performance and safety.
Store our products in a cool, dry place, away from direct sunlight and out of reach of children and pets.
If accidental ingestion occurs, seek medical advice immediately and provide the product label to the healthcare professional.
While our detergents are formulated for laundry, they can be used for other cleaning purposes. However, please follow the instructions on the label and test on a small area first.
The amount of detergent needed per load depends on the product and the level of soiling. Please refer to the usage instructions on the product packaging.
If you have any other questions or need further assistance, please feel free to contact us. We are here to help!